Physical Requirements (with or without accommodations) WSE, Sommelier, or other industry certification preferred Wine and spirits experience in a retail sales environment preferred Value collaboration and acting as a team player Strong interpersonal skills with a positive and engaging attitude Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.Ībility to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hoursĮxperience using technology applicable to the position and access information necessary to complete daily responsibilitiesĭesire to develop retail sales skills and knowledge of product and servicesġ year as a store associate or customer service representative preferred, to include greeting customers, building relationships, locating/selecting/selling product, and identifying/resolving customer issues Perform cashier functions and adhere to minor policy while completing customer transactions Replenish and maintain inventory and store visual presentation, including home spots, end caps, and platforms in preparation for product delivery Increase retail sales and product metrics to specified goals
#Total wine full
Learn Total Wine & More’s full product portfolio to provide customers with recommendations and connect them to the right product(s) Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services Join us to become an industry expert in a fun and thriving retail company! You will report to the store management team. While both part-time and full-time positions generally focus on sales and customer service support, you may also be assigned as a cashier or merchandiser/stock associate. By using selling skills, you will build relationships with customers and advise them on Total Wine & More’s product portfolio based on their shopping needs. I'm sorry, are you serious?!?).As a Retail Sales Associate, you will provide an exceptional customer service experience while driving sales. When you are in an area with limited selection, this place is A-Ok.Īnd here is my one gripe: if you are this wine mega store, ostensibly pulling down gazillions during a booze-soaked pandemic, WHY THE ACTUAL HECK CAN'T YOU OFFER A MIXED CASE DISCOUNT?!? Seriously, if every small bottle shop that's just barely making margins to pay rent can offer this, why cant Total Wine offer this (the response I got was "it has to be by the same maker". Tower Vodka is their label and is a close match with Tito's with a great reduction in price. In the states where they can also sell booze, they actually do a great job with knock-off off-brand items, (e.g.
I'd say the majority of the audience served by literally every total wine store is ranging from Franzia to some interesting, (yet not interesting enough to be compelling), old word finds. There is never going to be one store that satisfies everyone with every interest. If you want to rely on ratings from the various wine reviewers, be sure to look at the actual bottle and compare it to what the rating was for a particular vintage.Īnd shame on Total Wine for misleading your customers. It is surprising that more people are not complaining about this problem, but perhaps Total Wines' customer base is not comprised of true wine connoisseurs. When I questioned Total Wines customer service about what they had shipped I was told that there is no guarantee that they will ship what I actually ordered. Of course, anyone who understands wine understands that each vintage is different, so a rating of 93 for a particular year will likely not be exactly the same for another year. This observation was recently affirmed when I ordered a particular vintage online and received a different vintage. This happens too often to simply be an oversight, but is indicative of a corporate pattern of intentional false marketing. The excuse normally comes with an apology and an offer to find something else.
This has happened in stores in various cities. I have questioned store associates about this on numerous occasions and always get an excuse that it is simply an oversight. Several times I have an encountered advertising of specific wines indicating a vintage and the number of points given by the reviewer, but a different vintage is in the bin for sale.
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